REFUNDS OR EXCHANGES

REFUNDS OR EXCHANGES
Thank you for choosing www.freezewithsteel.com (hereinafter referred to as the “Site”). We hope that you will be satisfied with your purchase. If you are not completely satisfied with the product, we provide the following return and exchange terms for your reference.

1. Return Policy
   We accept returns within 30 days of purchase. Products that meet the following conditions can be returned:
   ● The product is unused and in original condition (unopened, with labels intact).
   ● The product packaging is intact and not damaged.
   All returns must be accompanied by proof of purchase (such as order confirmation email or invoice).
2. Exchange Policy
   To exchange an item, you can contact customer support within 30 days of purchase. Our exchange policy applies to:
   ● The product is unused and in original condition.
   ● Obtain our authorization to process the exchange request.
3. Return Process
   To return an item, please follow the steps below:
   Contact our customer service team at luminaryhelp@waterproofkraft.com to obtain a return authorization (RMA number).
   After receiving the RMA number, pack the product and attach your proof of purchase.
   Once the return application is approved, we will inform you of the return address, please send the product back to our return address.
   All return costs are borne by the customer, unless we send the wrong product or the product is defective.
4. Refund Processing
   Once we receive the returned product and confirm that it meets the return conditions, we will process the refund within 5 business days. The refund will be refunded through your original payment method. There may be a certain time delay in the processing process, depending on your bank or payment provider.
5. Product Defects
   If the product you received is defective or damaged, please contact us within 7 days of receipt. We will provide you with a free replacement or refund.
6. Notes
   ● Once the product has been used or opened, we will refuse returns and exchanges to the extent permitted by law.
   ● The return and exchange policies of all promotional items may be different, please check the specific terms before purchasing.

Thank you for your support and trust in www.freezewithsteel.com! We look forward to providing you with quality service.