FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Thank you for visiting www.freezewithsteel.com (hereinafter referred to as the “Website”). To ensure that you have the best experience when browsing our website and purchasing products, please read the following question terms (“Terms”) carefully. These Terms are designed to help us deal with common questions related to our products.

1. Frequently Asked Questions
   In this section, we have summarized some common questions and their answers. If you have other problems using or purchasing products on this website, please feel free to contact our customer support team.
2. How to submit an order?
   You can submit an order on this website by following the steps below:
   Browse the website and select the products you want to purchase.
   Click the “Add to Cart” button.
   Visit the shopping cart to view the selected items.
   Click “Checkout” and enter the necessary payment and shipping information.
   Submit your order.
3. How long does it take to process an order?
   We usually process orders within 3 business days after receiving the order. You will receive a confirmation email and tracking information will be available once the order is shipped.
4. Can an order be cancelled or modified?
   Before the order is processed, you can quickly cancel or modify the order by contacting our customer support. If the order has entered the shipping stage, it cannot be cancelled or modified.
5. Where can I check the status of my order?
   You can check the status of your order by visiting your personal account and viewing your order history. Alternatively, you can check the logistics status through the tracking link we provide.
6. How do I return or exchange?
   For more information on returns or exchanges, please refer to our Returns and Exchanges Policy. Generally, we accept returns within 30 days of purchase, provided that the product remains unused.
7. What if I receive damaged or wrong items?
   If you receive a damaged or wrong product, please contact our customer service team within 7 days of receipt and we will provide you with a replacement or full refund.
8. What are the payment methods?
   We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other secure online payment methods.
9. How do I get promotions and offers?
   Please subscribe to our email newsletter to get the latest promotions and offers. You can also use applicable coupon codes at checkout.

We are eager to help you and ensure that you have a satisfactory shopping experience at www.freezewithsteel.com! Thank you for your support and trust in us.